Customer Testimonials
We were welcomed but not pressured. We had the pleasure of touring the facility and getting initial answers to our many questions.
Always kind, accommodating and helpful
Very pleasant and comfortable experience throughout the entire process of car purchase. Thank you
Service was quick and easy. Staff did a thorough job looking over everything to ensure safety and quality of the vehicle.
Efficient positive experience
pleased I feel I can trust the service department. They tried not to spend my money and took great care in being satisfied with the repair. I found my new service department. I will return.
It was a pleasure to work with Dylan in purchasing my new car. He was just as excited as me and did a wonderful job explaining and walking me through the process.
I can only say that this was one of the best dealerships I’ve ever been to. I would recommend them to anyone. Their service starts at the front door very out standing.
I just purchased my third car from a Boucher dealership and I they continue to impress.
Great service from the time I call on to the diagnostic repair and return of my truck cleaner than when I dropped it off! Will only take it to the best group in Wisconsin.
Had a great experience with Joe Hacker to purchase my Cadillac. This was the second car I’ve bought from Boucher and highly recommend the dealership.
I had an oil change and tire rotation. I was late for scheduling the service. They were friendly and had a great waiting room. I enjoyed the Starbucks coffee. My car was washed and spotless inside when I drove home.
Always a great experience, great customer service, overall great service, I have not one complaint.
The staff was friendly ,asking me what could they help me with. They listened to my concerns, checked everything out in a timely manner, I was very satisfied
Great service and hospitality is always put on display at this cadillac dealership right next to my home..!!!
Myron, Jim and Cole have been great to work with the past few weeks to help me find a Cadillac I love. Never thought I'd like an EV but the Lyriq is awesome. They have all been so helpful, great communication, and really a pleasure to work with. Highly recommend this dealership!
Effective and efficient. Very thorough screening. The staff kept me completely informed about the service of all of the issues that were detected. I feel completely safe having my vehicle serviced here.
Dan was very helpful .
Fast check in for service. They get the repairs done right the first time, and keep you updated on progress
Great service
Smoooooth.
Thank you everyone, great service all the way around. I’ll be recommending to friends and family, and will definitely be back.
First out of state purchase for me Keith did great job purchase was great good company to do business with!
They’ are very good at getting people in for service appointments in a timely fashion .
Everyone at this dealership was very helpful and knowledgeable. Excellent customer service!
Great experience!!! great service!!!
In general, my experience has been nothing but positive coming from my prior dealership at Crest, I always left feeling unsure if the information that I received was accurate I no longer feel that currently at Boucher. The pricing is fair, service is top-notch, and the explanations they give before one screw is removed makes you truly feel that you can make an informed decision. Which is incredibly important anytime you’re dealing with finances.
They took 4 times to fix our car but there ,it was a little annoying bringing the car back and forth but they made up for it in the way they treated us,very polite everyone we delt with,including my salesman Dylan,they kept getting the wrong part so it wasn’t there fault,just don’t know how GM can send the wrong part that many times.
Thank you Boucher Cadillac! While you were not able to find my problem (which I completely understood since it was working fine when I brought it in), you provided an over-the-top experience for me. I knew when I brought my car in that you may not be able to determine the problem. (The problem existed several days earlier but was not presenting the problem on the day I brought it in.) You did an excellent job managing my expectations. However, when I picked up my car, you did an amazing job! Thank you! First, the lovely lady that greeted me ...
Myron was very easy to work with and made purchasing my 2021 XT5 an easy decision Thanks
Always helpful and pleasant to deal with. If a ride is needed because work is more involved, they make that available also
I recently purchased a car from out-of-state and had Keith, Emmanuel, and the team at Boucher Cadillac complete the purchase remotely. The team was great at making a remote buyer feel at ease. They accommodated my mobile inspection request, were very clear about the steps at each stage of the process, and had accurately represented the car over the phone and in images, which reflected in the inspection report and the condition of the car upon delivery. Keith arranged shipping, and it was a seamless experience- I did not have to get involved at all with shipping. We completed paperwork ...
GREAT SERVICE, GREAT CUSTOMER SERVICE, GREAT PRICES.
Salesman Joe Hacker was very professional thru out the purchase process and is very knowledgeable about all of the cars features.
very easy procedure. service was done right and in a timely manner.
It was all great
It was a great experience and they helped make the process go smoothly. Very happy with the purchase
Dylan was extremely helpful, pleasant to work with answered all my questions. Provided the history I asked for, I liked his ambition and he did not pressure me.
Thorough service experience. Easy to schedule and then work through questions during the service via text and not having to trade calls.
They were very courteous, kind, they took care of me very quickly, and we when my vehicle was done. They responded to me right away.
Great shopping experience at Boucher Cadillac. My salesperson Joe very extremely professional and very knowledgeable of the prestigious Cadillac brand. Love my XT-5! I had a great experience at this dealership.
Professional and courteous staff. I always feel confident that my vehicle is in good hands.
Diane and Jim were great to work with - very patient and helpful as we worked through our decision-making process. It was a good experience. We highly recommend them.
Been dealing with this Dealership for the past 20 years! Service has always be outstanding!
Prompt service with excellent explanation of services to be performed and Salesperson keeping you informed on when service will be completed.
Did everything remotely and Ryan provided outstanding service! Would highly recommend Boucher Cadillac!
I had warranty work performed and everything was fantastic. I was given a loaner while the work was performed. Very professional staff
One of the best experiences I've had buying a new car
Great service, good snacks, friendly staff
Everyone was wonderful and made sure I was satisfied. I will definitely be getting another Cadillac from them. They did whatever they could to get me in the car that I wanted to lease. I will for sure be back for my next least no questions asked. Thank you all so much. I even had a ton of problems with my previous vehicle and they went above and beyond to help me get it straightened all out.
Had a great experience. Could not have been any better.
Great job
Ryan was professional and personable. Very good to do business with.
The communication from the service department was excellent and the work started and was finished as scheduled.
Great experience with Ryan at Boucher! Highly recommend this dealership to any one interested in a Cadillac. Ryan was knowledgeable, helpful, and courteous during the whole experience at Boucher.
I love the friendliness of the staff and the service is amazing. I was sent a detailed video while my vehicle was being done. Dan was my service technician and he is the bomb.com, awesome communication and service! I definitely recommend this place♥️
Very clean. Love the videos when working on your vehicle so we can see what is happening.
Nothing but excellence from the time I drove my car threw the service door to the time I picked it up.
Always professional and honest. Fast service
Friendly and comfortable experience. Never felt pressure at any time.
I highly recommend Boucher Cadillac! My purchase was easy & pleasant. The staff is professional and knowledgeable. There is not a better place to buy Cadillac!
Outstanding Customer Service ! It was an absolute pleasure to do business with Boucher Cadillac of Waukesha. Truly an enjoyable NO PRESSURE, NO xx experience. JOE HACKER the Sales and Leasing Consultant was just Wonderful as was KHALED SAMY the Sales Manager. Never have I been treated with so much respect at a dealership never. I am so pleased with my purchase, and I highly recommend this car dealership for your next new or used car.
Staff friendly. Service department did a great job. Thank you.
I worked with Daniel Colla at Boucher Cadillac and I have to say that he was great to work with. He listened to my concerns and was very patient with me. I love the fact that when checking your car, they video it and you can watch what they are doing while you're waiting. AWESOME. This truly helps to understand the situation. Very clean facility. Also a nice waiting area with a good coffee selection and snacks.
Eexcellent service timely good commuicatiion
Overall service was superb from sales to the financing department. I want to make a shout out to my salesmen Cole for the excellent customer service, prompt response, answered all my questions and was on point. Kudos to Boucher Cadillac
Love taking my car to this dealer! The service is impeccable. The only downfall is the technician keeps changing all of my seat settings. The only setting they should be adjusting is moving it forward or backwards. If need be, using a small person to drive the car in and out of the area would be grateful. Do not appreciate the amount of time it takes me to get my settings back/close to what they were. I do not have the seat settings option on my vehicle.
Friendly staff, clean and well put together facilities, responsive, careful with my car, communicative, timely