Customer Testimonials
Tom and Maria were outstanding to work with. We would definitely buy from Boucher again.
Attentive not pushy. Great Cadillac dealer. Tom, Jim and Marie are awesome.
I have been asking Pat McInerney at Boucher Chevy to help me find the perfect car for over 15 years now. He did it again and helped me find my new perfect vehicle.
Horrible communication. I put money down on a new vehicle in February of 2026. I called periodically to check on the status, with no update. September 2026, I received my deposit back with absolutely no explanation. When I called Jim Kemp, the manager, he said he would find out and get back to me and never did. I had multiple dealers contact me throughout the summer to let me know I could order through them and I declined because I already had one in with Boucher of Waukesha. Now, all orders have been spoken for and the model is being discontinued. Very ... Read More Google - Sep 24, 2026
I am 66 years old and purchased many cars throughout the years I would have to say this just might be the best all around experience I ever had at dealership definitely check them out you will probably be impressed
Tom is a great rep for your store. Also. Got a very fair deal.
Though working out of a trailer during construction, everyone was there to make our buying ca 10+!
My experience at the dealership was very helpful and welcoming. The lady Barb set me up with the right person to go over what the issue was to have it repaired, and installed.
Love my new Cadillac XT5. I enjoyed working with Joe Hacker and I think he went above and beyond to provide great service. I also appreciate how much time he spent with me explaining the features on the new car. Good job!
Extremely friendly and helpful staff. They work with you and really try to get you the best deal possible.
It’s always nice seeing them rolling by.
A great team working together. Joe was great salesman & fun to work with. It was a unique experience. Highly recommend!
Joe and the staff at Boucher Cadillac was very pleasant to work with .
Best experience I ever had buying a new car -- And best new car I have ever owned -- I highly recommend them to everyone -- And I will most definitely go there for my next new vehicle purchase --
I’m happy Customer Boucher Cadillac got me in and out very friendly Employees, I will share this with other people that I know friends and family. Thanks again, Orlando.😎
Great Service from Joe Hacker and the Manager
I, Purchased A XT5 Sport Caddy.!!!! From Boucher Cadillac.!! - Cole, Was My Salesman From The Onset.!!! He, Let Me Test Drive Whatever Vehicle I Wanted Too.!! - I’ve Purchased A lot of New Vehicles, Primarily New Work Trucks. I, Felt Totally Comfortable Dealing With Cole From Start To Finish.!! He’s Extremely- Highly Intelligent In His Sales Skills.! I, Searched For 3 Weeks Beforehand At Other Dealers. Boucher Cadillac Waukesha, Was Completely Superior Over All The Others. I’ll, Surely Highly Recommend Dealing with Cole Too Friends & Family.!!!! 😀👍
Had a great experience purchasing my used vehicle. Service department was communicative and helpful. Sales department was not pushy, and answered all my questions. Highly recommend.
Even under construction, they got the job done. I will definitely be back for my next vehicle purchase. Tom was very easy to deal.
It was what is expected when buying a car, it was quicker than past experiences and at the end Boucher got me what I wanted and I am extremely thankful for the service I received and I would 100% recommend to friends.
Just needed to say what a great experience we had in the purchase of our second Cadillac . Ryan Young and the whole team are everything you would expect and more. A true pleasure doing business with. We would highly recommend them to our friends .
Very pleasant sales experience. Despite being in the midst of construction, the staff went out of their way to welcome me and my wife and allow us to drive 3 cars before we decided. This is our first EV. Joe Hacker was particularly helpful in pointing out the various controls and default settings as we test drove the cars.
I drove up and the first thing I tell them is that I wanna drive something with super cruise. Sales guy walks me around the lot talking about different models for 10 minutes and I told him several times I don't care I just wanna drive super cruise. Finally I get behind the wheel of a lyriq because I just wanna drive super cruise and super cruise doesn't work. Then sales guy is fumbling around on the steering wheel while I'm driving making an extremely unsafe situation. Then we park, sales guy calls someone and they both have ... Read More Google - Apr 24, 2026
My experience with this dealership has been absolutely TERRIBLE. I haven't received any communication from them in regards to the status of my vehicle repairs unless I call to inquire (no customer updates at all). Justin, a service rep, went on vacation while my vehicle was there and didn't let us know nor did anyone else pick up where he left off. TWO WEEKS without our vehicle, with no loaner car. This is the worst experience I've ever had at a dealership and I will never be back!
My wife and I purchased a 2024 Lyriq from Cole at Boucher in Waukesha. Cole was very knowledgeable about the vehicle and help us with basic setup, he continues to offer help with any questions after the sale. The price of the vehicle was already attractive so the dealership couldn't provide any further discounts however they did offer extended warranty which closed the deal for us.
I was interested in a particular pre-owned vehicle advertised on Boucher’s website. After arriving at the dealership, salesperson Cole presented the vehicle to me and I test drove it. After I got back to the dealership, Cole learned that there was a deposit a the vehicle. Obviously, I was disappointed; however, I told Cole to let me know if the deal fell through, and keep his eyes open for a similar vehicle. Cole didn’t give up on me. He contacted me immediately when he found out that the deal on the vehicle I test drove fell through and ... Read More Google - Apr 9, 2026
My experience was excellent, from my first email intro to the final delivery. Their knowledge of EVs is especially commendable. Highly recommend.
My overall experience with the dealership was fantastic. My salesperson, Cole, was very knowledgeable about the vehicle, personable, assertive, yet not pushy. He made every effort to assist during the buying process. The dealership gave me special perks that helped me to feel 100% comfortable with my decision and desire to give them my business. To the point where I would not have went elsewhere to buy a Cadillac even if it was a little cheaper. I highly recommend buying from this location.
Don't remember James. Cole was extremely helpful . Called after sale and helped me with setting up my car
This was definitely one of those experiences you’ll never forget. The process was tough and a bit lengthy, but everyone stayed patient and professional throughout. I truly appreciate the finance manager, Samy, and of course the salesman, Ryan. They were both great to work with and made sure everything was handled the right way. Overall, it turned out to be a great experience, and I’m thankful for their dedication and support. Highly recommend five stars!
Very attentive! Responded to every call, every question. Maybe the best was come back with questions on your new car. As technology changes …… ok keep up. Cole and Bouche encouraged us to come back and ask questions. After a week I think we have figured out most of the car with their help! Great experience, down to earth nice people there. No pressure. Yes spent a lot of money, no regrets.😊
Took my 2025 Escalade for some warranty work. Went to pick it up to find footprints on interior and a windshield full of smudges.
The dealership was very prompt. I get in my car completed. They explained everything to me and when the car was completed, I got a text message with the Small thank you snack inside, which was very courteous.
The service at Boucher Cadillac was awesome!
Dylan made everything go smoothly and has been very nice to work with. Will definitely call him for our next vehicle need.
Prompt. Thorough. Clean. Friendly. A great Cadillac dealership option in the MKE area with extensive service and EV offerings
I will miss coming there for service. It will be a long time before I spend $3800 to fix the lights. Evidently Cadillac doesn’t need my business
Justin in service was great. Got an annoying issue on our car fixed. Was very thorough and made sure all the concerns were taken care of. The Cadillac service team was very welcoming and made everything feel very special. Top notch!
The staff is always helpful and courteous. I would definitely recommend them to my friends and family.
Cole was amazing to work with. While finance took a while, they made sure I was out the door when I needed to leave for my appointment. Extremely happy with my Mustang. Couldn’t ask for a better dealer experience. Cole, you have a new lifetime customer.
Last year, I purchased a 2025 Cadillac XT4 from your dealership. Since then, I have experienced ongoing issues when scheduling service appointments. Each time I scheduled an oil change or service appointment in advance and arrived at the dealership, the service desk informed me that there was no appointment in the system. I was then told the next available appointment was three weeks later. This has happened multiple times. When I explained that I had already scheduled the appointment, I was told the information was not correct. This situation has been very frustrating and unprofessional
Top notch service from the Service area to the Waiting lounge. Staff are Always courteous & accommodating.
I very much appreciated Barb in Service. She was pleasant and extremely helpful getting me a loaner vehicle. Dan in Service could benefit from giving service time frames to assist with customer preparation.
I traveled from Missouri to Wisconsin to purchase my Escalade from Boucher Cadillac which primarily resulted from my constant communication with Joe Hacker, who was AWESOME! I found Joe to be straightforward and a great guy in every aspect of my dealings with him regarding my seamless purchase. Both Joe Hacker and Sam Khalid were very professional and followed through with everything as agreed to.
Very relaxed with no pressure Very interested in what I was in the market for as well as accessories
Professional, courteous, clean, prompt, kind and a pleasure to continue working with after all these years
Thanks for the great buying experience and communication across state lines with negotiations before driving up to purchase a great Cadillac CT5.
Dan made some things happen that I didn't think were possible. He did a fantastic job.
From start to finish, I was informed of everything that was going on with my vehicle. I was listened to, and all concerns are addressed and taken care of. Also, I was informed of any future needs, long-term, and short term.
After expressing my concerns, other than my normal scheduled maintenance, they went over the vehicle thoroughly. They discovered that I needed an update on some of the electronics and a new radiator which was covered under warranty. They fixed it and explained to me exactly what the issues were and how they hoped it would clear up the concerns I had. Everything has been fine so far.
Great I would really love it if the constant surveys would stop. Enough already man.
Very attentive, helpful and friendly. Explained everything involved with my car. Very timely as well.
Very friendly and helpful. Justin and the team were great, helped me from start to finish.
Very professional and helpful. Straightforward solutions presented and care shown. I really appreciate the personal touch.
It was truly a pleasure working with Cole at the Boucher! I reached out to see if the vehicle of my dreams was available with all the features I’ve always wanted, and Cole responded quickly via text. From start to finish, he was professional, responsive, and easy to work with. After a little negotiating, we were able to close the deal smoothly, and I couldn’t be happier with my purchase.
Huge thanks to Cole and everyone else at Boucher. It was a great experience working with you all. I highly recommend them to anyone looking for a stress-free ... Read More Google - Jan 20, 2026
I had a good experience Anthony kept me informed on what was going on.
I’m an out of state buyer so I exclusively did all my business either by text, email or phone. I worked with Cole who was outstanding and answered all my questions immediately. The whole process was great and the car was shipped very quickly.
Always a pleasure with hospitality Always feel part of the family Connection is always strong
Had a good experience overall. One problem was the used car was advertised with a heated steering wheel, which it does not have. Other wise we were treated well.
Anthony gave me frequent updates on the progress of the repairs being done on my vehicle and he seemed to really care that it was a long day.
Excellent from start to finish Met my expectations to the highest level. Very pleased and very professional
Every time we step at this dealership they make us feel we don’t belong there. While I was on the phone translating for my husband (while he was dropping our vehicle off), I was addressing stuff my SUV needed to get fixed and the lady at the service department was rolling her eyes and seemed upset that I did not call in advance to notify them prior to our appointment. I also requested a shuttle for my husband to an address in Milwaukee and Justin said the driver does not do shuttles to Milwaukee! Which they do since they ... Read More Google - Dec 11, 2025
Joe Hacker made us feel appreciated and listened to our requests. He didn't mess around and we left feeling like we got a great deal on our vehicle and made a new friend.
As always I had another great experience at the dealership and my problem was solved quickly. Thank you for your help Justin!!!!
They gave me a fair trade and the process for financing and picking up the new vehicle was seamless.
Justin was amazing to work with! I had a wonderful experience with Boucher Cadillac of Waukesha! Thank you!
They are very accommodating and go above and beyond to make sure your visit there is a pleasant experience
Cole is fantastic, I love my Escalades Friendly, five star service Wonderful experience and always come back
Friendly They willing to work with you They understand your needs I really like the place
Dylan was fantastic to help us while we decided on our new vehicle. He made us feel very comfortable and cared for through out the process.
Helped me with a last minute issue. I had an emergency car breakdown and they helped me out.
Cole Kucin... is one of the best. His knowledge of the technology in these new machines is unmatched. He was extremely helpful to my wife and myself with the purchase of two vehicles. I will not be buying from anyone else in the near future. PERIOD
They can't find the issue with my 23 escalade, 2 times I'm explain the problem, and still not resolved.
I have purchased the last five vehicles from the Boucher Cadillac dealership. My experience with Jim and Ryan were always exceptional.
John and his team were great they addressed my issue that no one else had time for.
Professional, friendly and kept me informed on services being provided on my car. Professional, friendly and kept me informed on services being performed on my car. I appreciated the recommendation to change filters too.
I was very impressed with the professional atmosphere at Boucher Cadillac. The fact the sales staff was dressed for success also caught my eye. Ryan was very pleasant to work with
They are very helpful and professional. Everything interaction with them has been excellent and very prompt
The service that I received was poor. An unexceptible explanation for how and why the work was done. Poor follow up. I don't plan to use Boucher again. I have purchased a number of cars from Boucher, and I feel I deserve better.
Excellent service as always! Wait times are never bad and the waiting area is the perfect place to work or relax. The staff at Boucher is top notch and always super friendly and accommodating. Thanks for being great!
My wife and I had a wonderful experience buying our Cadillac XT6 from Boucher! Joe was great to work with and he was very committed to make sure all of our concerns and questions were answered professionally. Joe went above and beyond and met with us on his day off and was very gracious with his time, Oorah! We would highly recommend Boucher Cadillac to anyone looking for vehicle. All of the staff were terrific!
Everything was very professional and Service was excellent, my only wish is that the financing process would have been in place and ready to sign rather than underwritten on the spot. I understand the reason why but that option would have saved an hour of my time and I would have been Comfortable with that process.
Matthew is amazing friendly, kind and humble. I felt like I was greeted and treated like family.
