Customer Testimonials
Had a great experience purchasing my used vehicle. Service department was communicative and helpful. Sales department was not pushy, and answered all my questions. Highly recommend.
Even under construction, they got the job done. I will definitely be back for my next vehicle purchase. Tom was very easy to deal.
It was what is expected when buying a car, it was quicker than past experiences and at the end Boucher got me what I wanted and I am extremely thankful for the service I received and I would 100% recommend to friends.
Just needed to say what a great experience we had in the purchase of our second Cadillac . Ryan Young and the whole team are everything you would expect and more. A true pleasure doing business with. We would highly recommend them to our friends .
Very pleasant sales experience. Despite being in the midst of construction, the staff went out of their way to welcome me and my wife and allow us to drive 3 cars before we decided. This is our first EV. Joe Hacker was particularly helpful in pointing out the various controls and default settings as we test drove the cars.
My wife and I purchased a 2024 Lyriq from Cole at Boucher in Waukesha. Cole was very knowledgeable about the vehicle and help us with basic setup, he continues to offer help with any questions after the sale. The price of the vehicle was already attractive so the dealership couldn't provide any further discounts however they did offer extended warranty which closed the deal for us.
I was interested in a particular pre-owned vehicle advertised on Boucher’s website. After arriving at the dealership, salesperson Cole presented the vehicle to me and I test drove it. After I got back to the dealership, Cole learned that there was a deposit a the vehicle. Obviously, I was disappointed; however, I told Cole to let me know if the deal fell through, and keep his eyes open for a similar vehicle. Cole didn’t give up on me. He contacted me immediately when he found out that the deal on the vehicle I test drove fell through and ... Read More Google - Apr 9, 2026
My experience was excellent, from my first email intro to the final delivery. Their knowledge of EVs is especially commendable. Highly recommend.
My overall experience with the dealership was fantastic. My salesperson, Cole, was very knowledgeable about the vehicle, personable, assertive, yet not pushy. He made every effort to assist during the buying process. The dealership gave me special perks that helped me to feel 100% comfortable with my decision and desire to give them my business. To the point where I would not have went elsewhere to buy a Cadillac even if it was a little cheaper. I highly recommend buying from this location.
Don't remember James. Cole was extremely helpful . Called after sale and helped me with setting up my car
This was definitely one of those experiences you’ll never forget. The process was tough and a bit lengthy, but everyone stayed patient and professional throughout. I truly appreciate the finance manager, Samy, and of course the salesman, Ryan. They were both great to work with and made sure everything was handled the right way. Overall, it turned out to be a great experience, and I’m thankful for their dedication and support. Highly recommend five stars!
Very attentive! Responded to every call, every question. Maybe the best was come back with questions on your new car. As technology changes …… ok keep up. Cole and Bouche encouraged us to come back and ask questions. After a week I think we have figured out most of the car with their help! Great experience, down to earth nice people there. No pressure. Yes spent a lot of money, no regrets.😊
Took my 2025 Escalade for some warranty work. Went to pick it up to find footprints on interior and a windshield full of smudges.
The dealership was very prompt. I get in my car completed. They explained everything to me and when the car was completed, I got a text message with the Small thank you snack inside, which was very courteous.
The service at Boucher Cadillac was awesome!
Dylan made everything go smoothly and has been very nice to work with. Will definitely call him for our next vehicle need.
Prompt. Thorough. Clean. Friendly. A great Cadillac dealership option in the MKE area with extensive service and EV offerings
I will miss coming there for service. It will be a long time before I spend $3800 to fix the lights. Evidently Cadillac doesn’t need my business
Justin in service was great. Got an annoying issue on our car fixed. Was very thorough and made sure all the concerns were taken care of. The Cadillac service team was very welcoming and made everything feel very special. Top notch!
The staff is always helpful and courteous. I would definitely recommend them to my friends and family.
Cole was amazing to work with. While finance took a while, they made sure I was out the door when I needed to leave for my appointment. Extremely happy with my Mustang. Couldn’t ask for a better dealer experience. Cole, you have a new lifetime customer.
Top notch service from the Service area to the Waiting lounge. Staff are Always courteous & accommodating.
I very much appreciated Barb in Service. She was pleasant and extremely helpful getting me a loaner vehicle. Dan in Service could benefit from giving service time frames to assist with customer preparation.
I traveled from Missouri to Wisconsin to purchase my Escalade from Boucher Cadillac which primarily resulted from my constant communication with Joe Hacker, who was AWESOME! I found Joe to be straightforward and a great guy in every aspect of my dealings with him regarding my seamless purchase. Both Joe Hacker and Sam Khalid were very professional and followed through with everything as agreed to.
Very relaxed with no pressure Very interested in what I was in the market for as well as accessories
Professional, courteous, clean, prompt, kind and a pleasure to continue working with after all these years
Thanks for the great buying experience and communication across state lines with negotiations before driving up to purchase a great Cadillac CT5.
Dan made some things happen that I didn't think were possible. He did a fantastic job.
From start to finish, I was informed of everything that was going on with my vehicle. I was listened to, and all concerns are addressed and taken care of. Also, I was informed of any future needs, long-term, and short term.
After expressing my concerns, other than my normal scheduled maintenance, they went over the vehicle thoroughly. They discovered that I needed an update on some of the electronics and a new radiator which was covered under warranty. They fixed it and explained to me exactly what the issues were and how they hoped it would clear up the concerns I had. Everything has been fine so far.
Great I would really love it if the constant surveys would stop. Enough already man.
Very attentive, helpful and friendly. Explained everything involved with my car. Very timely as well.
Very friendly and helpful. Justin and the team were great, helped me from start to finish.
Very professional and helpful. Straightforward solutions presented and care shown. I really appreciate the personal touch.
It was truly a pleasure working with Cole at the Boucher! I reached out to see if the vehicle of my dreams was available with all the features I’ve always wanted, and Cole responded quickly via text. From start to finish, he was professional, responsive, and easy to work with. After a little negotiating, we were able to close the deal smoothly, and I couldn’t be happier with my purchase.
Huge thanks to Cole and everyone else at Boucher. It was a great experience working with you all. I highly recommend them to anyone looking for a stress-free ... Read More Google - Jan 20, 2026
I had a good experience Anthony kept me informed on what was going on.
I’m an out of state buyer so I exclusively did all my business either by text, email or phone. I worked with Cole who was outstanding and answered all my questions immediately. The whole process was great and the car was shipped very quickly.
Very nice people
Took very good care of my truck.
Always a pleasure with hospitality Always feel part of the family Connection is always strong
Clear and open communication throughout the buying process. It was not the typical dreadful car buying experience.
I had a great first service appointment at Boucher, they got me in quickly and were super helpful inspecting my car and told me about a warranty issue that they’ll be taking care of for me in the near future. I had a wonderful experience with both of the people I spoke with and they even washed my drivers floormat without asking. Great experience so I’d genuinely recommend service as well as buying a car from them.
Had a good experience overall. One problem was the used car was advertised with a heated steering wheel, which it does not have. Other wise we were treated well.
Daniel got my car taken care of and fixed very quickly! I appreciate the great customer service always when I come here.
Great sales experience. Service department unorganized. Initial pick up they were unable to find my keys for thirty minutes. Literally taking my car apart in the lot to find where they were placed. Second time weren’t able to identify me in their system, they were prepared to send me home without my car. Parking attendant finally had me pick out my car keys to go get my car. No follow up acknowledgment, much less apology.
Anthony gave me frequent updates on the progress of the repairs being done on my vehicle and he seemed to really care that it was a long day.
Great place. Friendly employees. Timely service. Even cleaned up inside of my car.
Excellent from start to finish Met my expectations to the highest level. Very pleased and very professional
Joe Hacker made us feel appreciated and listened to our requests. He didn't mess around and we left feeling like we got a great deal on our vehicle and made a new friend.
As always I had another great experience at the dealership and my problem was solved quickly. Thank you for your help Justin!!!!
They gave me a fair trade and the process for financing and picking up the new vehicle was seamless.
Very professional. Made me feel as though I want to go back to this dealership and continue to do business. As well I feel I want to share this information with others so they have A similar good experience
Justin was amazing to work with! I had a wonderful experience with Boucher Cadillac of Waukesha! Thank you!
They are very accommodating and go above and beyond to make sure your visit there is a pleasant experience
Cole is fantastic, I love my Escalades Friendly, five star service Wonderful experience and always come back
Friendly They willing to work with you They understand your needs I really like the place
Barb was very accommodating and sweet. She is the perfect employee and really got me out of a jam!
Dylan was fantastic to help us while we decided on our new vehicle. He made us feel very comfortable and cared for through out the process.
Honest and fair. Painless process.
Helped me with a last minute issue. I had an emergency car breakdown and they helped me out.
Very friendly
Dylan, along with everyone at Boucher has gone above and beyond for us with the purchase of our new vehicle. Would highly recommend!
Cole Kucin... is one of the best. His knowledge of the technology in these new machines is unmatched. He was extremely helpful to my wife and myself with the purchase of two vehicles. I will not be buying from anyone else in the near future. PERIOD
I have purchased the last five vehicles from the Boucher Cadillac dealership. My experience with Jim and Ryan were always exceptional.
John and his team were great they addressed my issue that no one else had time for.
Professional, friendly and kept me informed on services being provided on my car. Professional, friendly and kept me informed on services being performed on my car. I appreciated the recommendation to change filters too.
Great experience working with Dylan! He made sure he understood what we were looking for and was super helpful
Excellent process from start to finish… Ryan helped me!
Nice people and good dealer
I was very impressed with the professional atmosphere at Boucher Cadillac. The fact the sales staff was dressed for success also caught my eye. Ryan was very pleasant to work with
They are very helpful and professional. Everything interaction with them has been excellent and very prompt
Very friendly and helpful staff!! They went the extra mile on helping me out. My car was left spotless with a note and cookies!! Would highly recommend this dealership. And will drive the extra distance to service my car here.
Excellent service as always! Wait times are never bad and the waiting area is the perfect place to work or relax. The staff at Boucher is top notch and always super friendly and accommodating. Thanks for being great!
My wife and I had a wonderful experience buying our Cadillac XT6 from Boucher! Joe Hacker was great to work with and he was very committed to make sure all of our concerns and questions were answered professionally. Joe went above and beyond and met with us on his day off and was very gracious with his time, Oorah! We would highly recommend Boucher Cadillac to anyone looking for vehicle. All of the staff were terrific!
My wife and I had a wonderful experience buying our Cadillac XT6 from Boucher! Joe was great to work with and he was very committed to make sure all of our concerns and questions were answered professionally. Joe went above and beyond and met with us on his day off and was very gracious with his time, Oorah! We would highly recommend Boucher Cadillac to anyone looking for vehicle. All of the staff were terrific!
Everything was very professional and Service was excellent, my only wish is that the financing process would have been in place and ready to sign rather than underwritten on the spot. I understand the reason why but that option would have saved an hour of my time and I would have been Comfortable with that process.
